Maintenance & Support
At Total Solutions Group, we work hard to ensure our clients receive exceptional support for any solution we provide. A clear indication of this commitment is that 80% of our client base commission new products and services from us!
Our maintenance and support plans are geared to your requirements. Service level agreements can be tailored to your business procedures and policies to ensure corporate compliance it met on a daily basis, and critical business applications are online and functioning, with exceptional fault detection and rapid resolution.
We understand that rarely does a software or process implementation project end without a lifecycle or ongoing maintenance plan, and comprehensive user and technical documentation ensures longevity of any solution put in place.
- Service level agreements ensuring we meet our obligations
- Maintenance schedules for new functionality/system upgrades
- Code support for your internally build application
- Phone & email helpdesk with optional out of hours and on-call
- Out of hours scheduled maintenance to coincide with your business as usual policy